Odoo Live Chat Commands and Helpdesk

The Odoo Live chat app provides efficient real-time support to website visitors and ensures customer support. We can increase customer satisfaction and team efficiency by engaging with website visitors and following leads in real-time. Live Chat provides a path between us and the audience.

Commands in Odoo Live Chat

Users can perform actions through other odoo applications and inside the chat window with the help of commands, present inside the live chat application. live chat Commands allow users to maintain consistency throughout their chat and save time which ensures effectiveness.

How to Execute live Chat Commands

Commands are functioned by triggering some pre-configured actions. The actions are triggered using keywords.

Live chat operators can execute a command by typing /, followed by the required command. They can be executed while an operator is in a conversation with a customer or the website visitor.

A customer cannot view the commands and actions used by the operator in a conversation and are only visible to the operator in the conversation window.

Help in Odoo ERP Live Chat

A message that includes potential entry types are displayed when an operator types /help in the chat window.

• @username is used to mention a user in the conversation.

• #channel is used to mention a Discuss channel.
• /command is used to execute a command.
• :shortcut to insert a canned response.

Create Helpdesk Ticket& Helpdesk Search in Odoo Live Chat

Operators can create helpdesk tickets from a conversation using the command /helpdesk and operators can also search through existing tickets using the command /helpdesk_search by keyword or ticket number. A helpdesk ticket is created by entering the command /helpdesk and providing a title , then press Enter.

The newly created ticket is added to the helpdesk team and is assigned based on the team’s priority. To view the ticket we either click on the link in the chat window or go to the helpdesk app and click on the Tickets button.

In order to search through the helpdesk tickets we enter the command /helpdesk_search and type a ticket number or keyword, then press Enter. A list of links is generated when one or more related tickets are found.

History in Live Chat

A list of recent pages the visitor has viewed on the website is seen when an operator types the command /history in the chat window.

Create a New Lead in Odoo Live Chat

An operator can create a lead in the CRM application by typing the command /lead in the chat window.

After entering the command /lead, create a title for the new lead and then press Enter. A link appears and we can view the pipeline by either clicking the link or navigating to the CRM app.

Leave In Live Chat

The operator can automatically exit the conversation without causing the customer to be removed or end the conversation by typing the command /leave in the chat window. this is all about odoo17 live chats and help desk to learn more visit transines solutions